Terms and Conditions

• Full payment is required at the time of booking.
• All prices are in NZD and include GST.

• Cancellations made more than 72 hours before your booking: full refund.
• Cancellations made more than 48 hours before your booking: full refund, less 10% cancellation fee.
• Cancellations made within 24 hours of your booking: non-refundable.
• If you do not show up for your booking for any reason, no refund will be given.
• Paddle Queenstown reserves the right to cancel if lake or weather conditions are unsafe.
• If Paddle Queenstown needs to cancel for safety or operational reasons, you will be notified as early as possible and offered the option to rebook or receive a 100% refund.

• Paddle Queenstown reserves the right to cancel or shorten any booking if wind, weather, or lake conditions are deemed unsafe for individuals or groups. This decision rests solely with Paddle Queenstown staff.
• All participants must wear a lifejacket at all times while on the water.
• Alcohol or drug use before or during your activity is strictly prohibited.
• Children must be supervised by a responsible adult at all times.
• All participants are required to sign a Risk Disclosure Form before taking part.

1. You may get wet while participating, and lake weather can change quickly. Please come prepared with appropriate clothing.
2. Kayaking and paddleboarding are activities that inherently involve risks and potential hazards, including but not limited to: capsizing, cold water immersion, drowning, collision with other craft or objects, sudden weather changes, hypothermia, and loss of personal property.
3. Paddle Queenstown may, at its discretion, set boundaries, adapt routes, or place restrictions on activities for safety reasons. This will not result in a refund unless we cancel your activity or ask you to return early.

By booking with Paddle Queenstown, you acknowledge that you understand the inherent risks of paddle sports and accept responsibility for your own safety. Paddle Queenstown is not liable for injury, loss, or damage except where required by New Zealand law.